Frequently Asked Questions

Find answers to the most common questions about vaping, our products, and services.

General Questions

What is the minimum age to purchase vape products?

The minimum age to purchase vape products from Stormy Vape is 21 years old. We strictly enforce age verification both online and in our physical store locations to comply with federal regulations.

Do you have physical store locations?

Yes, we have two store locations:

Overland Rd: 6555 W Overland Rd #100, Boise, ID 83709
Towne Square: 120 N Milwaukee St, Boise, ID 83704

Our knowledgeable staff would be happy to assist you with product selection and answer any questions in person.

What forms of payment do you accept?

We accept the following payment methods:

Credit/Debit cards (Visa, Mastercard, American Express, Discover)
Cash (in-store purchases only)

All online transactions are securely processed and encrypted.

How can I contact customer support?

You can reach our customer support team through multiple channels:

Email: [email protected]
In-Store: Visit any of our physical locations

We aim to respond to all inquiries within 24 business hours.

Product Questions

What types of vape devices do you sell?

We offer a wide range of vaping devices to suit all experience levels:

Disposables: Ready-to-use devices that require no maintenance
Pod Systems: Compact, beginner-friendly devices with replaceable pods
Box Mods: Advanced devices with adjustable settings for experienced users
Mechanical Mods: Unregulated devices for expert users

Our staff can help recommend the right device based on your experience level and preferences.

What nicotine strengths are available for e-liquids?

Our e-liquids come in a variety of nicotine strengths to accommodate different preferences:

0mg: No nicotine, for users who enjoy the flavor and experience without nicotine
3mg: Very low nicotine level, suitable for casual vapers or those looking to reduce intake
6mg: Low-medium strength, common for regular vapers
12mg: Medium strength, often used by former moderate smokers
18mg: High strength, typically for heavy former smokers
Salt Nicotine: Available in strengths from 25mg-50mg, delivers smoother hits at higher concentrations

How long do coils typically last?

Coil lifespan varies depending on several factors:

Frequency of use
E-liquid type (sweeteners can reduce lifespan)
Wattage settings
Coil quality

On average, coils last 1-2 weeks with regular use. Signs that you need to replace your coil include:

Burnt taste
Reduced vapor production
Gurgling sounds
Leaking tank

Are your products authentic?

Yes, all products sold at Stormy Vape are 100% authentic. We source our inventory directly from manufacturers and authorized distributors to ensure authenticity and quality.

Each product comes with its original packaging and authentication codes where applicable. We stand behind the authenticity of every item we sell.

Rewards Program

How does the rewards program work?

The Stormy Rewards program lets you earn points with every purchase. Here's how it works: